Case Studies: Custom


Opening the Channels of Communication


The Company
Since it opened in 1991, Holiday Inn On King (HIOK), in Toronto, Canada, continues to be a market leader with over 275 employees and $30 million in sales per year.

The Audience
50 Executive Team Members.

The Need
HIOK was looking for a way to improve communication and the flow of information between departments and management levels. They also wanted to create a healthy team environment where everyone was working toward a common goal.

The Solution
After discussing HIOK's communication issues and goals it was decided that the best way to meet their training needs was to rollout a series of Eagle's Flight™ programmes. They began the rollout at the annual company meeting with the programme Code Name: Enigma™, which focuses on increasing effective communication and improving team effectiveness. A series of different programmes were introduced to approximately 50 employees at each of the quarterly executive team meetings:

Promises, Promises!™ was used to promote a common team vision.
Insightment™ - Understanding Your Way To Results™ helped to improve interpersonal communication skills .
The Seven CORNERSTONES of Teamwork™ acted as a tool to help the group focus on team effectiveness.
Gold of the Desert Kings™ concluded the series as it combined many of the previous learnings, focusing on how to achieve exceptional team results through setting and achieving goals.

The Results
The channels of communication have now been opened and there is a greater awareness of its importance. Participants are taking away the "tools to improve along with a spirit of teamwork." People feel like they are being heard and understood.

Marlin A. Keranen, VP Operations/General Manager, says that he has noticed a change in the participants' behaviour both in the short-term and long-term. "People are aware of the need to communicate and 'scandals' (the misuse of power) have definitely declined."

The highlights of working with Eagle's Flight™ have been using the tools provided, the new ideas and the way skills were brought to life through experiential learning. "I would highly recommend Eagle's Flight. I plan to continue to build on the learnings from previous sessions and will look at doing more training with Eagle's Flight in the future," says Marlin.